Broadcasts for patient services – targeted and interactive
Comviira brings structure to patient communication – with recurring content, on-demand information, and direct dialogue options via WhatsApp.
Patient programs thrive on continuous contact, relevant information, and clear access across channels. Comviira efficiently combines precisely these elements – directly in one of the most popular communication channels.
Broadcasts – Communication with a Plan
With Comviira’s broadcast function, information regular, planned and structured to your patients. Content can be delivered once or as part of a defined communication plan – for example:
- Information on medical conditions or therapies
- Reminders of check-up appointments or medication cycles
- Nutrition or exercise tips
- References to new materials or content
- Links to brochures, videos, instructions or websites
Broadcasts are made always based on a previously documented opt-in, and can be implemented in compliance with data protection and advertising law regulations.
More than broadcasts: Interaction & support
Comviira combines scheduled content with personalized response. Patients can not only receive regular information via broadcast, but also retrieve specific content or contact the service center.
Suitable content is provided via simple inputs or interactive buttons – for example:
- Brochures & application notes
- Videos on exercise & everyday tips
- Podcasts about nutrition or illness
- Tables, materials and much more
The contents are context-based – adapted to individual questions, times or verifications. This creates a service that not only informs, but also leads, accompanies and reacts.
And: If an input cannot be assigned, the dialog can be switched to the 1:1 chat with the service center – individually, securely and documented.
Individualized, secure & implementable according to regulatory and internal requirements:
Comviira can be tailored to existing patient programs – for example:
- Indication or type of therapy
- Patient verification via code or batch number
- Participation in certain campaigns or services
On request, a Screening for PV-relevant content – through the connection to evalii®. Content can be editorially approved in advance and processed within the framework of existing SOPs.
Your advantage: Structured communication as an innovative addition to traditional service channels
Comviira not only offers access to content – but a system that provides information in a targeted, automated and controlled manner.
Whether planned via editorial calendars or individually through user requests:
The contact remains clearly structured and at the same time human.
The result:
Fewer queries, shorter response times – and a noticeable reduction in the workload for your telephone service center.
Would you like to know what such a service actually feels like?
Write to us – we will show you our patient dummy profile.
English 
Deutsch