{"id":5522,"date":"2025-06-11T23:14:21","date_gmt":"2025-06-11T21:14:21","guid":{"rendered":"https:\/\/www.cross4channel.de\/?page_id=5522"},"modified":"2025-06-30T22:29:52","modified_gmt":"2025-06-30T20:29:52","slug":"faq-cross4channel-comviira-evalii-und-mehr","status":"publish","type":"page","link":"https:\/\/www.cross4channel.de\/en\/faq-cross4channel-comviira-evalii-und-mehr\/","title":{"rendered":"FAQ \u2013 Cross4Channel, Comviira, evalii and more\u2026"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5522\" class=\"elementor elementor-5522\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f9f9eb e-flex e-con-boxed e-con e-parent\" data-id=\"2f9f9eb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-59894bf elementor-widget elementor-widget-html\" data-id=\"59894bf\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<script type=\"application\/ld+json\">{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Worauf ist Cross4Channel spezialisiert?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Wir sind auf digitale Kommunikationsl\u00f6sungen im streng regulierten Gesundheitsumfeld spezialisiert \u2013 mit besonderem Fokus auf HWG- und AMG-konforme Kommunikation sowie internationalen Anforderungen wie FDA-Regularien und Datenschutzstandards.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Was unterscheidet Sie von anderen Anbietern?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Unsere Expertise liegt in der Verbindung aus regulatorischer Machbarkeit, technischer Umsetzbarkeit und redaktioneller Praxiserfahrung \u2013 erg\u00e4nzt durch eigene Tools wie Comviira (WhatsApp-Kommunikation) und evalii\u00ae (digitale Erfassung & Auswertung f\u00fcr die Pharmakovigilanz).\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Begleiten Sie auch Innovationsprojekte?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 wir unterst\u00fctzen Unternehmen bei der Entwicklung, Konzeption und Umsetzung digitaler L\u00f6sungen. Unser interdisziplin\u00e4res Team bringt Expertise in Fachkreis- und Patienten-Kommunikation, UX, Pharmarecht, IT-Security und Datenmanagement zusammen. Wir bieten u.a.: Digitale Patientenbindung, KI-Chatbots im Gesundheitswesen, Omnichannel-Marketing, Mobile Health-Apps, DSGVO-konforme Messenger-Services, PV-Monitoring in Healthcare\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche Services bieten Sie konkret an?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Strategieberatung & Prototyping; Entwicklung regelkonformer Kommunikationsl\u00f6sungen; Content- & Redaktionsservices f\u00fcr digitale Kan\u00e4le; App-Entwicklung und technische Integration; Softwareentwicklung plattform\u00fcbergreifend; Begleitung von Softwarevalidierung und QM-Prozessen\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie gew\u00e4hrleisten Sie Ihre IT-Sicherheit?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Unsere Systeme werden nach Vorgaben der DSGVO in Deutschland gehostet. Wir setzen auf rollenbasierte Rechtevergabe, Audit-Trails, Verschl\u00fcsselung und hohe Verf\u00fcgbarkeit. Die ISO 9001-Zertifizierung unterstreicht unsere Qualit\u00e4tsstandards.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Sind Ihre Systeme skalierbar?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 sowohl Comviira als auch evalii\u00ae sind mandantenf\u00e4hig und skalierbar. Ob nationale Pilotprojekte oder internationale Rollouts: Wir passen Infrastruktur und Funktionalit\u00e4t an die Bed\u00fcrfnisse unserer Kunden an.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Setzen Sie KI ein?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 mit ClinAIra\u00ae bieten wir eine validierte, regelkonforme KI-Antwortlogik f\u00fcr regulierte Umgebungen. Die Technologie ist auf sichere Entscheidungsr\u00e4ume abgestimmt und vollst\u00e4ndig dokumentierbar.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist die KI auch compliant?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 unsere Systeme werden so konfiguriert, dass sie den regulatorischen Anforderungen entsprechen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Unterst\u00fctzen Sie auch Social Media?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 wir bieten Monitoring, Redaktion und Moderation f\u00fcr pharmazeutische Themen in sozialen Netzwerken \u2013 regelkonform, strukturiert und redaktionell betreut.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Was leisten Sie im Bereich App-Entwicklung?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Wir entwickeln modulare Apps f\u00fcr Studien, Services oder Therapieprogramme \u2013 integriert in CRM-Systeme oder als Stand-alone-L\u00f6sungen. Datensicherheit und medizinrechtliche Pr\u00fcfung sind dabei Standard.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Sind Sie in der Medizinprodukteentwicklung t\u00e4tig?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 wir begleiten Projekte mit Medizinproduktbezug von der Planung \u00fcber die Freigabeprozesse bis hin zur Marktbegleitung, auf Wunsch inklusive MDR-relevanter Dokumentation.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie gehen Sie mit PV-relevanten Inhalten um?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"In vielen unserer Kundenprojekte unterst\u00fctzen wir bei der Erfassung, Dokumentation und Weiterleitung PV-relevanter Eingaben \u2013 z.\u202fB. \u00fcber Formulare, WhatsApp oder Studienplattformen. Die Anbindung an evalii\u00ae erm\u00f6glicht dabei ein intelligentes Screening von Nutzeranfragen in Echtzeit.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ich muss jemanden wegen einer PV-Angelegenheit erreichen \u2013 wie?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Sollten Sie ein dringendes Anliegen zu einer PV-Meldung in einem unserer Kundenprojekte haben, kontaktieren Sie uns bitte direkt unter: safety.de [AT] cross4channel.de. Dieser Kontakt ist speziell f\u00fcr dringliche Meldungen vorgesehen und wird von unserem PV-Team 24\/7 betreut.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wer steht hinter Cross4Channel?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Unser Team ist interdisziplin\u00e4r aufgestellt \u2013 mit Fachkr\u00e4ften aus Bereichen wie Kommunikation, Pharmazie, Biologie, Veterin\u00e4rmedizin, Rechtswissenschaft, Informatik und UX-Design. So stellen wir sicher, dass Projekte regulatorisch, technisch und inhaltlich durchdacht umgesetzt werden.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Arbeiten Sie nach bestimmten Standards?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 unsere Unternehmen ist nach der ISO 9001:2015 zertifiziert. Das betrifft sowohl Qualit\u00e4tsmanagement als auch Dokumentation, Sicherheitsanforderungen und die Zusammenarbeit mit unseren Kunden.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie l\u00e4uft die Zusammenarbeit ab?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Strukturiert, transparent und zielgerichtet. Wir arbeiten mit klaren Leistungsbeschreibungen (z.\u202fB. nach SRS-Vorgaben), dokumentieren Projektfortschritte und kommunizieren Aufwand und Verantwortlichkeiten offen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie f\u00f6rdert Cross4Channel Nachhaltigkeit?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Partnerschaften mit Tierschutz-Vereinen: Regelm\u00e4\u00dfige Unterst\u00fctzung lokaler Hundeschutz- und Tierschutzorganisationen. Digital-first & Papierreduzierung: Alle Services laufen digital \u2013 das spart j\u00e4hrlich Tausende Blatt Papier. Remote-Work-Kultur: Home-Office und mobiles Arbeiten senken Pendelverkehr und CO\u2082-Aussto\u00df. Nachhaltiges B\u00fcro- & Mobilit\u00e4tskonzept: LED-Beleuchtung, effiziente Klima-\/Heiztechnik. Green Office: M\u00fclltrennung, Wasserfilter, wiederverwendbare Materialien im B\u00fcro.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Was ist Comviira?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Comviira ist ein WhatsApp-Service der nach den Vorgaben der DSGVO und dem HWG arbeitet, f\u00fcr strukturierte Patienten- und HCP-Kommunikation. Der Service erm\u00f6glicht automatisierte Inhalte, 1:1-Chats, Broadcasts und Verifizierungsmechanismen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist die Nutzung von WhatsApp im Gesundheitswesen rechtlich erlaubt?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 mit Comviira arbeiten Sie innerhalb eines gepr\u00fcften Rahmens: Alle Inhalte werden \u00fcber ein Opt-in bereitgestellt, datenschutzkonform verarbeitet und bei Bedarf mit Medical\/Legal-Prozessen unserer Kunden abgestimmt.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie funktioniert die Authentifizierung von Fachkreisen (HCP)?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Fachkreise k\u00f6nnen \u00fcber DocCheck, Einmalcodes oder Zugangscodes z.\u202fB. von Kongressen verifiziert werden. So stellen wir sicher, dass sensible Inhalte nur an berechtigte Empf\u00e4nger ausgespielt werden.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie funktioniert die Authentifizierung von Patienten?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Patientinnen und Patienten verifizieren sich unkompliziert \u00fcber einen einmaligen Code (z.\u202fB. per SMS), einen QR-Code (vom Flyer) oder \u00fcber einen pers\u00f6nlichen Registrierungslink. So stellen wir sicher, dass pers\u00f6nliche Gesundheitsinformationen und Service-Leistungen nur den Berechtigten zur Verf\u00fcgung stehen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie erfolgt der Opt-Out Prozess bei Comviira?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Nutzer k\u00f6nnen sich einfach und schnell \u00fcber ein Schlagwort wie \\\"Stop\\\" oder \\\"Beenden\\\" vom Service abmelden.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"K\u00f6nnen PV-relevante Eingaben erkannt werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 Comviira l\u00e4sst sich optional an evalii\u00ae anbinden, wodurch Eingaben im Kanal automatisch auf m\u00f6gliche PV-Relevanz gepr\u00fcft und weitergeleitet werden k\u00f6nnen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie wird Comviira technisch umgesetzt?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Comviira l\u00e4uft unabh\u00e4ngig von Ihrer IT \u2013 wir stellen die Infrastruktur, begleiten das Setup und \u00fcbernehmen auf Wunsch die komplette Redaktion und Betreuung des Kanals. Eine Eigenumsetzung ist ebenfalls m\u00f6glich.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie starte ich ein Projekt mit Comviira?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Wir empfehlen in der Regel ein Pilotprojekt mit einem klar umrissenen Anwendungsfall. So lassen sich Inhalte, Abl\u00e4ufe und Compliance-Themen testen \u2013 mit geringem Aufwand, aber hohem Erkenntniswert.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist Comviira auch international einsetzbar?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 Inhalte, Opt-in-Strecken und Antwortlogiken k\u00f6nnen mehrsprachig und regionsspezifisch gestaltet werden. So l\u00e4sst sich Comviira problemlos auf internationale Zielgruppen anpassen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie erhalte ich ein Beispielprofil oder einen Demo-Zugang?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Kontaktieren Sie uns einfach \u2013 wir richten Ihnen ein Profil ein, mit dem Sie die Funktionen und M\u00f6glichkeiten direkt erleben k\u00f6nnen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie l\u00e4uft die Kommunikation ab?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Nutzer erhalten strukturierte Inhalte \u2013 entweder automatisch oder gezielt durch eigene Eingaben. Zus\u00e4tzlich ist jederzeit ein \u00dcbergang in den 1:1-Chat mit dem Servicecenter m\u00f6glich (sofern aktiviert).\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Was sind Broadcast-Messages?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Comviira erm\u00f6glicht geplante, themenspezifische Nachrichtenversendungen (sog. Broadcasts) an verifizierte Nutzer zu senden \u2013 z.\u202fB. Hinweise, Begleitmaterial oder Erinnerungen. Broadcasts sind Opt-in-basiert, vollst\u00e4ndig regelkonform und redaktionell steuerbar.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Was passiert, wenn das Servicecenter nicht erreichbar ist?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ist der pers\u00f6nliche Support deaktiviert, erh\u00e4lt der Nutzer eine automatische R\u00fcckmeldung. So bleibt der Kommunikationsfluss stabil und klar geregelt.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie wird der Datenschutz eingehalten?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Comviira wird nach den Vorgaben der DSGVO betrieben, gehostet in Deutschland und mit dokumentierter Datenverarbeitung. Alle Nutzerdaten werden nur im Rahmen des jeweiligen Programms verarbeitet \u2013 ohne Weitergabe an Dritte.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Was ist evalii\u00ae?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae ist eine webbasierte Plattform zur digitalen Erfassung, Strukturierung, Auswertung und Weiterleitung von Inhalten \u2013 ideal f\u00fcr Pharmakovigilanz aber auch f\u00fcr Patientenservices, Social-Media-Monitoring und mehr.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wof\u00fcr wird evalii eingesetzt?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Typische Einsatzfelder sind: PV-relevante Eingaben (z.\u202fB. aus Formularen, Social Media Kan\u00e4len, WhatsApp oder Apps); Studienbegleitung & Patientenmonitoring; Nebenwirkungsmeldungen; Produktfeedback & Qualit\u00e4tsmeldungen; Digitale Touchpoints im Rahmen von Serviceprogrammen; Social Media Monitoring auch mit Fokus auf HWG und AMG.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Welche Kan\u00e4le kann evalii\u00ae integrieren?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae l\u00e4sst sich flexibel anbinden \u2013 u.\u202fa. an: Webformulare, Messaging-Plattformen wie Comviira (WhatsApp), Social Media oder Community-Plattformen (z. B. Facebook, Instagram, YouTube und co.), Apps und Drittanbieter-Systeme, Interne Service- & Callcenter-Systeme, Enterprise CRM Systeme.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie funktioniert die Eingabeverarbeitung?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Eingaben werden automatisiert analysiert, strukturiert und \u2013 je nach Regelwerk \u2013 intern weitergeleitet oder in bestehende Freigabeprozesse integriert. Regelsets sind individuell konfigurierbar und dokumentierbar.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Ist evalii\u00ae regelkonform einsetzbar?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 evalii\u00ae ist speziell f\u00fcr regulierte Branchen konzipiert. PV-Prozesse, Freigabestrecken und Audit-Trails k\u00f6nnen vollst\u00e4ndig abgebildet werden. Die Plattform wird nach Vorgaben der DSGVO in Deutschland gehostet.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Kann evalii\u00ae auch f\u00fcr kleine Programme genutzt werden?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Absolut. evalii\u00ae l\u00e4sst sich skalieren \u2013 vom kleinen Pilotprojekt bis zur internationalen Anwendung. Wir bieten flexible Lizenzen und nutzungsbasierte Abrechnungsmodelle.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Gibt es Reporting- oder Exportfunktionen?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 evalii\u00ae bietet optional anpassbare Dashboards sowie Exportoptionen (z.\u202fB. PDF, XML, CSV) f\u00fcr regulatorische Zwecke oder interne Analysen.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie erfolgt die Validierung?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"evalii\u00ae wird mit Validierungsunterlagen und bei Bedarf mit Unterst\u00fctzung f\u00fcr GxP-konforme Projekte geliefert. Auch individuelle Dokumentationen sind m\u00f6glich.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie startet man ein Projekt mit evalii\u00ae?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Am besten mit einem kurzen Workshop zur Anforderungsaufnahme. Auf dieser Basis definieren wir eine angepasste Instanz, erste Regelsets und ein Pilot-Setup.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie innovativ sind Ihre L\u00f6sungen wirklich?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Unsere Produkte entstehen aus realen Projektbedarfen und werden konsequent an den Anforderungen des Gesundheitsmarkts ausgerichtet. Dabei kombinieren wir moderne Technologie (z.\u202fB. KI, API-Integration, Messaging) mit regulatorischer Sicherheit \u2013 kein Spielplatz, sondern Praxis.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Setzen Sie auf k\u00fcnstliche Intelligenz?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 mit ClinAIra\u00ae integrieren wir eine validierbare KI-L\u00f6sung, die speziell f\u00fcr den Einsatz im regulierten Umfeld der pharmazeutischen Industrie entwickelt wurde. Der Einsatz erfolgt abgestimmt auf Medical\/Legal-Vorgaben und erm\u00f6glicht einen konformen, nachvollziehbaren Einsatz von LLM-Technologie \u2013 ohne das Risiko unkontrollierter Antworten. Die genaue Funktionsweise ist Teil unseres Know-hows \u2013 wichtig ist: ClinAIra\u00ae ist gepr\u00fcft einsetzbar und l\u00e4sst sich mit Freigabestrecken oder Audit-Trails kombinieren.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie sieht Ihr Innovationsprozess aus?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Wir arbeiten iterativ und praxisnah \u2013 in enger Abstimmung mit unseren Kunden und deren internen Abteilungen (Regulatory, IT, Medical Affairs). Unser Ziel: L\u00f6sungen, die freigegeben werden und im Alltag funktionieren.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Bieten Sie auch ma\u00dfgeschneiderte Entwicklungen an?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Ja \u2013 wir begleiten Unternehmen in Innovationsprojekten, z.\u202fB. bei: Aufbau digitaler Patientenservices, Kommunikationsl\u00f6sungen f\u00fcr Studienzentren, Systemintegration f\u00fcr PV- oder HCP-Kommunikation, App-Design & regulatorisches Interface-Konzept u.v.m.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Wie kann ich neue Ans\u00e4tze mit Ihnen umsetzen?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Innovative Projekte erfordern oft individuelle Wege \u2013 deshalb bieten wir flexible Formate zur Erprobung und Ausgestaltung: von beispielhaften Demoprofilen \u00fcber funktionsnahe Mockups bis hin zu gezielten Pilotsystemen. Gemeinsam mit Ihnen definieren wir den Rahmen, der sinnvoll ist \u2013 ob f\u00fcr eine Idee, eine Freigabe oder ein reales Setup. Dabei gilt: Schnell starten, strukturiert testen, sicher entscheiden.\"\r\n      }\r\n    }\r\n\r\n  ]\r\n}<\/script>\r\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0311d3d elementor-widget elementor-widget-heading\" data-id=\"0311d3d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 17-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Questions and answers about our solutions<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-388556e elementor-widget elementor-widget-solute-faq\" data-id=\"388556e\" data-element_type=\"widget\" data-widget_type=\"solute-faq.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\r\n\t\t\r\n\t\t\t<div class=\"faq-tabs style1\">\r\n\t\t\t\t<div class=\"tabs\">\r\n\t\t\t\t\t<div class=\"tab active\">Cross4Channel\u00ae<\/div>\r\n\t\t\t\t\t<div class=\"tab\">Comviira - Messaging Services<\/div>\r\n\t\t\t\t\t<div class=\"tab\">evalii\u00ae - Pharmacovigilance Monitoring<\/div>\r\n\t\t\t\t\t<div class=\"tab\">Innovations<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t<div class=\"content-item active\">\r\n\t\t\t\t\t\t<div class=\"row\">\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n                                <ul class=\"faq-list\">\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What does Cross4Channel specialize in?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">We specialize in digital communication solutions in the strictly regulated healthcare environment \u2013 with a particular focus on HWG and AMG-compliant communication as well as international requirements such as FDA regulations and data protection standards.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What sets you apart from other providers?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Our expertise lies in the combination of regulatory feasibility, technical implementation and editorial practical experience \u2013 supplemented by our own tools such as Comviira (WhatsApp communication) and evalii\u00ae (digital recording &amp; evaluation for pharmacovigilance).\n\n<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Do you also support innovation projects?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 we support companies in the development, design, and implementation of digital solutions. Our interdisciplinary team brings together expertise in healthcare professional and patient communication, UX, pharmaceutical law, IT security, and data management. We offer, among other things: digital patient engagement, AI chatbots in healthcare, omnichannel marketing, mobile health apps, GDPR-compliant messenger services, and PV monitoring in healthcare.\n\n<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What specific services do you offer?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Strategy consulting &amp; prototyping; development of compliant communication solutions; content &amp; editorial services for digital channels; app development and technical integration; cross-platform software development; support for software validation and QM processes<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How do you ensure your IT security?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Our systems are hosted in Germany in accordance with GDPR regulations. We rely on role-based permissions, audit trails, encryption, and high availability. ISO 9001 certification underscores our quality standards.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Are your systems scalable?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 both Comviira and evalii\u00ae are multi-tenant capable and scalable. Whether for national pilot projects or international rollouts, we adapt the infrastructure and functionality to our customers&#039; needs.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Do you use AI?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 with ClinAIra\u00ae, we offer validated, compliant AI response logic for regulated environments. The technology is tailored to secure decision-making spaces and fully documented.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Is the AI also compliant?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 our systems are configured to meet regulatory requirements.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Do you also support social media?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 we offer monitoring, editing and moderation for pharmaceutical topics in social networks \u2013 compliant, structured and editorially supervised.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What do you do in the area of app development?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">We develop modular apps for studies, services, or therapy programs \u2013 integrated into CRM systems or as stand-alone solutions. Data security and medical legal review are standard.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Are you working in medical device development?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 we support medical device-related projects from planning through the approval processes to market support, including MDR-relevant documentation upon request.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How do you deal with PV-relevant content?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">In many of our customer projects, we support the collection, documentation, and forwarding of PV-relevant inputs \u2013 for example, via forms, WhatsApp, or study platforms. The connection to evalii\u00ae enables intelligent screening of user requests in real time.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">I need to contact someone about a PV matter \u2013 how?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">If you have an urgent concern regarding a PV report in one of our customer projects, please contact us directly at: safety.de [AT] cross4channel.de This contact is specifically intended for urgent reports and is managed 24\/7 by our PV team.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Who is behind Cross4Channel?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Our team is interdisciplinary, with specialists from fields such as communications, pharmacy, biology, veterinary medicine, law, computer science, and UX design. This ensures that projects are implemented with regulatory, technical, and content-related considerations in mind.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Do you work according to certain standards?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 our company is ISO 9001:2015 certified. This applies to quality management, documentation, safety requirements, and collaboration with our customers.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does the collaboration work?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Structured, transparent, and goal-oriented. We work with clear service descriptions (e.g., according to SRS specifications), document project progress, and openly communicate effort and responsibilities.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does Cross4Channel promote sustainability?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Partnerships with animal welfare organizations: Regular support for local dog and animal welfare organizations. Digital-first &amp; paper reduction: All services are digital, saving thousands of sheets of paper annually. Remote work culture: Home office and mobile working reduce commuting and CO\u2082 emissions. Sustainable office &amp; mobility concept: LED lighting, efficient air conditioning\/heating technology. Green Office: Waste separation, water filters, reusable materials in the office.<\/p>\r\n                                    <\/li>\r\n                                                                    <\/ul>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n\t\t\t\t\t\t        <div class=\"image\">\r\n\t\t\t\t\t\t            <img decoding=\"async\" src=\"https:\/\/www.cross4channel.de\/wp-content\/uploads\/2024\/02\/Digital-noborder.png\">\r\n\t\t\t\t\t\t        <\/div>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-item\">\r\n\t\t\t\t\t\t<div class=\"row\">\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n                                <ul class=\"faq-list\">\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What is Comviira?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Comviira is a WhatsApp service that complies with the GDPR and the German Health and Care Act (HWG) for structured patient and healthcare professional communication. The service enables automated content, 1:1 chats, broadcasts, and verification mechanisms.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\"> Is the use of WhatsApp in healthcare legally permitted?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 with Comviira you work within a tested framework: All content is provided via opt-in, processed in compliance with data protection regulations and, if necessary, coordinated with our customers&#039; medical\/legal processes.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\"> How does healthcare professional (HCP) authentication work?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Specialist groups can be verified via DocCheck, one-time codes, or access codes, for example, from conferences. This ensures that sensitive content is only distributed to authorized recipients.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does patient authentication work?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Patients can easily verify their identity using a one-time code (e.g., via SMS), a QR code (from a flyer), or a personal registration link. This ensures that personal health information and services are only available to authorized users.\n\n\n\n\n\n\n\n<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does the opt-out process work at Comviira? <span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Users can easily and quickly unsubscribe from the service using a keyword such as &quot;Stop&quot; or &quot;Exit&quot;. <\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can PV-relevant inputs be recognized?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 Comviira can optionally be connected to evalii\u00ae, which allows entries in the channel to be automatically checked for possible PV relevance and forwarded.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How is Comviira implemented technically?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Comviira runs independently of your IT infrastructure \u2013 we provide the infrastructure, support the setup, and, if desired, take over the entire editing and maintenance of the channel. In-house implementation is also possible.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How do I start a project with Comviira?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">We generally recommend a pilot project with a clearly defined use case. This allows you to test content, processes, and compliance issues \u2013 with minimal effort but high learning value.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can Comviira also be used internationally?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 content, opt-in processes, and response logic can be designed in multiple languages and region-specific ways. This makes Comviira easy to adapt to international target groups.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\"> How do I get a sample profile or demo access?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Simply contact us \u2013 we will set up a profile for you so you can experience the features and possibilities directly.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does communication work?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Users receive structured content \u2013 either automatically or through targeted input. Additionally, they can access a one-on-one chat with the service center at any time (if enabled).<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What are broadcast messages?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Comviira enables scheduled, topic-specific messaging (so-called broadcasts) to be sent to verified users \u2013 e.g., notices, accompanying materials, or reminders. Broadcasts are opt-in-based, fully compliant, and editorially controllable.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What happens if the service center is not available?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">If personal support is deactivated, the user receives automatic feedback. This ensures the flow of communication remains stable and clearly regulated.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How is data protection observed?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Comviira is operated in compliance with the GDPR, hosted in Germany, and with documented data processing. All user data is processed only within the scope of the respective program \u2013 without being shared with third parties.<\/p>\r\n                                    <\/li>\r\n                                                                    <\/ul>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n\t\t\t\t\t\t        <div class=\"image\">\r\n\t\t\t\t\t\t            <img decoding=\"async\" src=\"https:\/\/www.cross4channel.de\/wp-content\/uploads\/2025\/05\/Comviira-Logo-05.png\">\r\n\t\t\t\t\t\t        <\/div>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-item\">\r\n\t\t\t\t\t\t<div class=\"row\">\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n                                <ul class=\"faq-list\">\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What is evalii\u00ae?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae is a web-based platform for digitally capturing, structuring, evaluating, and forwarding content \u2013 ideal for pharmacovigilance but also for patient services, social media monitoring, and more.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What is evalii used for?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Typical fields of application are: PV-relevant inputs (e.g. from forms, social media channels, WhatsApp or apps); study support and patient monitoring; adverse event reports; product feedback and quality reports; digital touchpoints within service programs; social media monitoring, also with a focus on HWG and AMG.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Which channels can evalii\u00ae integrate?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae can be flexibly connected to, among others: web forms, messaging platforms such as Comviira (WhatsApp), social media or community platforms (e.g. Facebook, Instagram, YouTube and co.), apps and third-party systems, internal service and call center systems, enterprise CRM systems.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How does input processing work?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Inputs are automatically analyzed, structured, and \u2013 depending on the rules \u2013 forwarded internally or integrated into existing approval processes. Rule sets are individually configurable and documented.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can evalii\u00ae be used in compliance with regulations?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 evalii\u00ae is specifically designed for regulated industries. PV processes, approval routes, and audit trails can be fully mapped. The platform is hosted in Germany in accordance with GDPR requirements.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Can evalii\u00ae also be used for small programs?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Absolutely. evalii\u00ae is scalable \u2013 from small pilot projects to international deployments. We offer flexible licensing and usage-based billing models.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Are there reporting or export functions?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 evalii\u00ae offers optional customizable dashboards and export options (e.g. PDF, XML, CSV) for regulatory purposes or internal analysis.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How is validation carried out?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">evalii\u00ae comes with validation documentation and, if required, support for GxP-compliant projects. Customized documentation is also available.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How do you start a project with evalii\u00ae?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Ideally, we&#039;ll start with a short workshop to gather requirements. Based on this, we&#039;ll define a customized instance, initial rule sets, and a pilot setup.<\/p>\r\n                                    <\/li>\r\n                                                                    <\/ul>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n\t\t\t\t\t\t        <div class=\"image\">\r\n\t\t\t\t\t\t            <img decoding=\"async\" src=\"https:\/\/www.cross4channel.de\/wp-content\/uploads\/2024\/04\/evalii_logo_farbig.png\">\r\n\t\t\t\t\t\t        <\/div>\r\n\t\t\t\t\t\t    <\/div>\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t<div class=\"content-item\">\r\n\t\t\t\t\t\t<div class=\"row\">\r\n\t\t\t\t\t\t    <div class=\"col-md-6\">\r\n                                <ul class=\"faq-list\">\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How innovative are your solutions really?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Our products are born from real project needs and consistently aligned with the requirements of the healthcare market. We combine modern technology (e.g., AI, API integration, messaging) with regulatory security\u2014not a playground, but a practical application.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Do you rely on artificial intelligence?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 with ClinAIra\u00ae, we integrate a validatable AI solution specifically developed for use in the regulated environment of the pharmaceutical industry. Its implementation is aligned with medical\/legal requirements and enables the compliant, traceable use of LLM technology \u2013 without the risk of uncontrolled responses. The precise functionality is part of our expertise \u2013 importantly, ClinAIra\u00ae has been tested and can be combined with approval processes or audit trails.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">What does your innovation process look like?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">We work iteratively and practically \u2013 in close coordination with our clients and their internal departments (Regulatory, IT, Medical Affairs). Our goal: solutions that are approved and work in everyday life.<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">Do you also offer customized developments?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Yes \u2013 we support companies in innovation projects, e.g., with: Development of digital patient services Communication solutions for study centers System integration for PV or HCP communication App design &amp; regulatory interface concept And much more<\/p>\r\n                                    <\/li>\r\n                                                                        <li class=\"accordion__single\">\r\n                                        <a class=\"accordion__title\">How can I implement new approaches with you?<span class=\"meta--icon\"><\/span><\/a>\r\n                                        <p class=\"accordion__content-text\">Innovative projects often require individual approaches \u2013 which is why we offer flexible formats for testing and design: from sample demo profiles to functional mockups to targeted pilot systems. Together with you, we define the framework that makes sense \u2013 whether for an idea, a release, or a real-world setup. 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We specialize in digital communication solutions for the strictly regulated healthcare environment \u2013 with a particular focus on HWG and AMG-compliant communication, as well as international requirements such as FDA regulations and data protection standards. What sets you apart from other providers? 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